Return & Refund Policy

RETURN & REFUND POLICY

Thank you for choosing LAMBA MAMBA. Below you can find detailed information about our return and exchange policy. If you have any questions, suggestions, or feedback, please feel free to contact us using our Contact Form.

You may return your product without providing any reason within 14 (fourteen) days from the date of delivery, in accordance with your statutory right of withdrawal. You may submit your return request by completing the relevant form before this period expires.

After the 14-day withdrawal period has expired, returns of standard products for reasons other than defects or non-conformity cannot be accepted.

IMPORTANT INFORMATION

– When the courier delivers your order, please inspect the package and product carefully. If the product is broken or damaged, please send us your order number and photographs of the damaged product by email. Once the necessary assessment has been completed, a replacement product will be sent to you.

– Products you wish to return must be securely packaged and sent in their original packaging, undamaged, unused, and with all original labels attached. Returns of damaged, defective due to customer use, or used products cannot be accepted.

-For product returns, please write “LAMBA MAMBA” as the recipient/company name on the package.

-For purchases within Türkiye, you may drop off your return package at any HepsiJET branch.

-When returning fragile products, you must retain and reuse the original protective materials in which the product was delivered, such as protective foam, bubble wrap, and the original box. The customer is responsible for any damage that may occur during return shipping due to inadequate packaging.

-Once we have inspected your product and confirmed that it meets our return conditions, you will be informed of the status of your return by email. For payments made by credit card, the refund will be credited to your account within 7–10 business days following the confirmation email sent to you by iyzico

-If the product does not meet our return conditions, it will be sent back to your address free of charge.

-For products damaged due to customer misuse or improper use, return shipping costs are the responsibility of the customer. Additional charges may also apply for the product and/or its components, depending on the extent of the damage.

-Custom-designed and personalized products are non-returnable.

For questions regarding our return conditions, you may request assistance through our Live Support service.

Outlet and display products are not eligible for return or exchange.

I WANT TO EXCHANGE MY PURCHASED PRODUCT(S). WHAT SHOULD I DO?

You have the right to request an exchange within 30 days if you are not satisfied with your purchase or wish to exchange it for any other reason.

To request an exchange, please email us at info@lambamamba.com Once you contact us, you may return your package using our free return shipping service and exchange your product for another item of your choice.

IMPORTANT INFORMATION

-Products you wish to exchange must be securely packaged and returned in their original packaging, undamaged, unused, and with all original labels attached.

-Once we have inspected your product and confirmed that it meets our exchange conditions, you will be informed of the status of your return/exchange by email.

-If the product does not meet our exchange conditions, it will be returned to your address free of charge.

HOW WILL MY REFUND BE PROCESSED?

The refund process begins as follows:

ORDER CANCELLATIONS:
For order cancellations, the refund process will be initiated within 7 business days from the time your cancellation request is submitted.

PRODUCT RETURNS:
For product returns, the refund process will be initiated within 7 business days following the receipt of the returned product by LAMBA MAMBA.

If an order was placed as part of a promotional campaign with a minimum purchase requirement, and the remaining order total falls below the campaign’s minimum threshold after the return, the promotion will no longer apply. In such cases, the refund amount will be recalculated based on the remaining order total.

Refunds will generally be made using the same payment method used for the original purchase, except for cash payments.

For cash payments, refunds will be made via bank transfer (EFT/wire transfer) to the bank account or IBAN provided by the customer.

REFUNDS FOR CREDIT/DEBIT CARD PAYMENTS

We submit the full refund amount to the bank in a single transaction.

If you purchased the product in installments, your bank may reflect the refund to your credit card in installments, according to your bank’s procedures.

The way in which the refund is reflected on your card is determined by the agreement and procedures between the bank and the customer. LAMBA MAMBA has no control over the bank’s refund schedule or installment processing.

LAMBA MAMBA submits the full product amount to the bank in a single transaction. If the bank processes the refund of an installment purchase to your credit card in installments, the refunded amount may be reflected on your card over the remaining installment periods.

Depending on your card’s statement date and the date on which the refund is processed, previously paid installments may continue to appear on subsequent statements, while the refunded amount is credited according to the bank’s procedures.

In accordance with the applicable banking rules, refunds for goods or services originally purchased by credit card cannot be made in cash. Refunds for credit card purchases will be made to the same credit card used for the original payment.

After LAMBA MAMBA initiates the refund, it may take up to 14 business days for the amount to appear on your card, depending on your bank.

REFUNDS FOR BANK TRANSFERS / EFT / CASH PAYMENTS

Refunds will be made to the bank account provided by the customer.

If your payment was made by cash or bank transfer, please email us your bank account details so that we can process your refund.